Site functionality

• State of the art SECURE Shopping Cart Technology
• Secure Server transactions
• Multiple credit cards accepted
• A published return policy
• A published FAQ/Help policy
• Direct links to specific products

Company Standards

• E-mail responses within one business day
• A clearly published privacy policy
• Easy to find contact information
  
• An ethics policy of only carrying products backed by clinical studies

Order fulfillment

• Order problems resolved swiftly and efficiently
• Prices displayed on Web site honored without any hassle or excuses
• A fully e-commerce-enabled site
• Order processed promptly with e-mail confirmations sent within one business day
• Merchandise professionally packed and delivered
• A published policy on when credit cards are charged

Customer Service

• Accessible, supportive, and professional customer-service staff
• Accurate product descriptions and pricing on store site
• On-time delivery
• On line tracking of orders shipped via UPS
• Greater than 99.5% of customer feedback is positive

Delivery methods

• Priority Next Day Air
• Standard Next Day Air
• First Class Air 2-3 days
• Standard UPS Ground
• APOs/FPOs

Return policies

• 100 percent satisfaction guaranteed!
• NO Return Merchandise Authorization (RMA) required
• NO Restocking fees charged
• 30 days to return unopened products

Payment methods

• American Express
• Discover
• MasterCard
• Visa
  
• Personal Check
• Money Order
  

Special features

• Online order tracking system
• Product search engine
• Live customer-service rep during office hours
• 800 number for customers